How much is Taobao customer service hotline?   

Taobao phone number 4OO-65OO26O artificial customer service center 4OO-65OO26O handles refund, complaint, return, raise quota, cash in, thaw, authentication, account activation, business release, unable to upload, download, seal up, credit evaluation. National unified customer service center: 4OO-65OO26O complaint, refund, balance treasure / Alipay artificial customer service telephone: 4OO-65OO26O as Taobao transactions become more and more popular, Taobao has become a modern young people's lifestyle, but then the trading disputes also make you headache. So how to protect their legitimate rights and interests through complaints? Deal with Taobao refund complaints, shop management, commodity release, credit evaluation.

Taobao phone has been blocked, what are the problems with sellers and buyers? Reporters asked Taobao, Taobao, and they responded that they had another phone call, 4OO-65OO26O.

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Network culture operation permit: Wen net [2010]040 No. 1109364 value-added telecom business license: Zhejiang B2-20080224-1| information network dissemination audio-visual program license: No.

(1) training process for customers (clothing)

(1) classification of new customers (services) -- Classification of new customers.

A group of people who have not been approached by Taobao come to the guest room. The training time takes about 3 weeks.

The two group has a number of staff who have done the work before, and the training time is about 1 weeks.

The three type of after-sale customers. Different training for different types of customers (clothing).

(2) specific training process

On the first day, customers need to know the basic Taobao trading process, place orders, pay, deliver, receive goods, confirm receipt and evaluate them. As well as Taobao's basic chat tool application, Taobao backstage operation, shop application software. For example, shop operators and other tools.

On the 2-7 day, we know the basic data of the products. According to the content of the store, each shop can set the time according to the number of products in its shop, and finally understand the end of the product, so that a basic knowledge test of the product can be conducted.

On the 8-14 day, customers need to enhance their understanding of products and chat chatting. At the same time, we can start receiving some customers. (remarks: these customers are other customers (clothes) over there. At present, new customers (services) do not set up shunts first. At this stage, customers will encounter many problems and can not answer them. This requires guests to record and ask questions. At this stage, old customers can be arranged and new customers will be taken. This is convenient for new customers. This time period can be increased or reduced.

On the 15-21 day, this is mainly the stage of customer service. At this stage, new customers begin to receive customers directly. At this stage, trainers are required to regularly check the chatting records of new customers (clothes), and guide the new guest (service) in language mistakes during reception. Improve the skills of new customers.

On the twenty-second day, the trainers can serve as mysterious customers, conduct a comprehensive assessment of their ability to respond to customers and their products and their knowledge of products. It can basically determine whether a person is suitable for this position.

The above process is for reference only. Maybe every shop has its own different way, but no matter what way it is, it is better to let guests (clothes) handle the problem.

The two type of customer (clothing), the basic process refers to a type of customer (clothing), the corresponding time can be reduced.

Three categories of customers (clothing), after sale customers (clothing)

1-4, we need to fully understand the Taobao process and Taobao rules. And basic software applications, store software applications, etc.

On the 5-8 day, understand product knowledge.

The 8-15 day is mainly to see the chatting records of after-sale customers. Some shops have their own after-sale customers (clothing), so they can directly view the new customers. At this stage, after-sale needs to know what the general after sale process is, and how to deal with replacement, return and so on.

Starting from the fifteenth day, when the foundation is clear, you can begin to receive the after sale problems. The new after-sales customers (clothes) can not deal with a lot of after-sale problems at the beginning, so the first 1-3 days, the number of new after-sales customers (clothing) is less than 10. Facilitate new after-sales customers (clothing) slowly familiar with the process, and clear handling.

The above is some of the finishing process, may not be too complete, welcome to improve.

Good luck.

(two) specification of terms for customers (services)

1. Call your customer "you" than "pro" to make the customer feel more sincere.

2. try to avoid the word "Oh, um, ah" when communicating with customers. Customers can turn "Oh" into a smiley face. They can turn "hum" into "good" 2 words, and the modal particle "ah" becomes "ha", which will make communication more pleasant. The usual "ha ha" for "Hei hei, ha ha" will give customers feel that this shop's customers (clothes) are easy to communicate.

3, customers (clothing) do not take the initiative to present gifts to buyers, why the specific reasons do not explain.

(three) some tips on improving the average recovery time of customers.

(1) quick response must be made use of. The new version of Wangwang set up a quick reply. There is one setting below which can set the code, which is easy to call quick reply. Operation mode. Input / * * * representative code can prompt quick reply. This can greatly improve the corresponding time.

(2) customers (service) can set common phrases into fast phrases. This eliminates the need to repeat typing all the time.

(3) during the process of chatting, if a long sentence is needed, one sentence can be divided into 2-3 sentences and sent to the customer, so that there is a feeling of interaction with the customer, or before that, an expression is given to the customer.

(4) skillfully using expressions to answer questions, some problems, typing too slowly, and unable to solve problems, you can try to use different expressions to answer, sometimes this will get a lot of unexpected results.

(four) some tips on chatting with guests.

(1) skillful use of expressions to solve bargain customers

For example, some customers have been bargaining with you, but you really can not reduce the price, you can try to send some grievances, crying expression, saying that he is only a small soldier or something like that, at the same time, the general customers will be soft hearted, and customers can be more comfortable with customers. Such a list is relatively easy to talk about drop-down.

(2) face the customers with good mood.

Customers are also people, do not like cold machines, if customers (clothes) are answered by mechanical, no feelings, unless real customers must buy your home again, or many customers will leave for other homes because of this mechanical reply. Therefore, it is recommended that customers (customers) should add more feelings when chatting with customers, of course, it is a good mood. This is also easy for your customers to be infected by your happiness, which makes it easier for you to accept your recommendation or purchase products from your store.

(3) use more humorous language.

I don't say much about this. Many people know that. There are many cases, so let's find it by ourselves.

(4) ask more customers

A customer comes in, some are not very clear about what they want, such customers need our customers. Ask customers more questions about products, or questions that customers are interested in. This will enhance interaction with customers and increase customer trust in you.

(5) be mindset.

To tell you the truth, to be a guest, you need to be patient. Maybe you are angry with the customer who has been abusive, but you can find other places to vent it, but you can never send it to the customer. This is a kind of professional ethics. To be a customer is to tolerate, but also to have a magnanimous understanding. It is only a kind of discipline to treat every troublesome customer. If you can make this troublesome customer your friend, then you will be able to make purchases later, then you can do it, you have succeeded, and you have a sense of accomplishment.

(6) happy facing the computer
Perhaps every day there are happy or unhappy things happen, but in the face of computers, you need a happy mood to face, so that you feel that every customer is happy, so that you can have a happy time, that is, in a word, what kind of attitude you treat others, what attitude others treat you, and at the same time, you know, happiness is a contagious. So happy to face your customers, every day, every day is a new day, there will be good things happen!


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