Hangzhou province Zhejiang City clothing factory   

You can directly connect the artificial online customer service: 0571-2813-2867    0571-2813-2867 (artificial Business Hours: 8:00-23:00) conduct.









"Three packs of" into "seven return"



Reportedly, the current "consumer protection law" for goods return uses is "Three Guarantees" policy: on or agreed upon between business operators and consumers, if the warranty clause, commodity provisions of the state, two times during the warranty period repair is still not normal use, the operator shall be responsible for replacement or return.



20 years ago the entity transaction regulations, to regulate the line network transaction parties responsibilities, its pull unclear, unknown result one can imagine science. According to the provincial association to provide my department data show, the number of online shopping complaints in recent years often ranked all complaints before ten. The online shopping, group purchase and return in online shopping complaints complaints before two.



And the "new wave law" provides: operators provide goods or services does not meet the quality requirements, consumers can be in accordance with state regulations, the parties agreed to return, or require the operator to perform the replacement, repair and other obligations. No state provisions and agreed upon by the parties, the consumer may within seven days of receipt of goods returned since the date of seven days; compliance with the statutory conditions to terminate the contract, consumers can timely return, do not meet the statutory conditions to terminate the contract, may require the operator to perform the replacement, repair and other obligations.



However, the "new law" twenty-fifth stipulation: consumers customized, perishable, digital goods, delivery of newspapers and periodicals as well as according to the nature of the goods should not be returned except goods.



Electric new year amended return policy



"Now all the electric business provisions of returns, mostly from the self-discipline of enterprises and industries, extend or market competition from price to the background." Electric observer Lu Zhenwang says, at present the biggest problem is, the website of business requirements on the return are not unified, all kinds of rules make consumers struggle to cope with. Even the earliest in the industry launched a 7 day unconditional return taobao.com, voluntary principle is also used on the seller's.



The reporter understands, for more than 2 months although from March 15th and, but the existing electric start modifying the return policy.



In January 1st, Jingdong announced from the self-employed category began to try the "new wave law", the user to buy Jingdong goods within 7 days, no reason to return. Its open platform business through targeted training will also be gradually carry out the "new consumer protection law". While the other home appliance business has also said it will follow.



Lu Zhenwang said, "new law" seven days free return provisions, the whole unified electric's customer service system, to further protect the legitimate rights and interests of consumers, increase the cost of illegal operators.



However, a part of the business enterprise the return policy is still a discrepancy with the "new law". If the provisions of "1 store the same user a single purchase of more than 2 pieces of the same goods, no longer enjoy no reason to return"; some electric companies stipulates that "all electrical special commodity, once received non quality problems will not return".



Industry extension



Small and medium-sized network or live more difficult



After the implementation of "Regulations for seven days free returns", small and medium-sized business will face greater pressure on the operation.



"For Tmall, Jingdong, Suningyi purchase, dangdang.com, easy large electric business platform motion etc, 'new wave law' implementation is perfect in the existing customer service return on the system, and the unity of the whole industry norms, but for small and medium-sized Taobao on the store, it means that the competition will be more intense." The personage inside course of study says.



Industry insiders said, many small and medium-sized network sellers or by means of small profits but quick turnover of the business line, of which 9.9 yuan Baoyou profit earned credit measures, is still a lot of new into the stores by way of business. But after the "new law" the implementation of small profits, if the quality goods cannot let the consumer satisfaction, may lead to a lot of return, not only affects the reputation, even express costs are difficult to guarantee. Thus, small and medium-sized network businesses may consider converting mode of operation.



In addition, analysts said, "the new law" for "other according to nature of the goods should not be the return of the goods" did not publish specific rules, which leads to the enterprise is not a, also become "one of the difficulties in implementation of the new law".
main business: Processing refunds, business: 0571-28132867
the main demand: handle refund, businesses: 0571-28132867