Gothic (self-employed)   

Gothic Main products: sports shoes, leisure shoes, fashion shoes, cotton shoes, football shoes, canvas The current service working gap eventually manifested in: 1: service personnel in the service process of the provisions of the company is not strict, rigid attitude. 2: the initiative for the user to solve the difficulties of consciousness is not strong enough. The cause of the service personnel of this approach from its itself for the following reasons: 1: the work of guiding concept is not unified. It is understood, many personnel to "do everything for the user" And the interests of the company, the provisions of the company in two aspects how to work to unify the lack of understanding "To all users" understanding "to meet all user requests". Or go Another extreme: "the user looking for trouble". 2: the understanding of the connotation of the service concept is not complete, not through. Total user understanding "from the common sense Is always right ", equating it to others is always right"". So on this view from the heart not recognized. 3: service consciousness is not strong, the overall service experience is not deep content. In with the user's emotional communication On the personal ability and willingness of obstacles obstacles. The promotion of the idea: users full satisfaction. Meaning: we can do, do your best, let customer satisfaction. We can't afford, in interpretation, the attitudes and feelings let users Science Solution and satisfaction. Item 1: the user is always right. "The user is always right", not "people are always right". "The user is always right" is refers to the enterprise's benefit from user support and Love, is not refers to the user know anything, what can be done to. 2: the process of user completely satisfied Like product -- buy - use - satisfaction - loyalty evaluation whether or not - support The role of after-sales service: from the impact of the purchase is affected the next purchase. 3: the user is God The profit of the enterprise from the pockets of consumers, personal wages from the user Pocket. Consumers can buy you, also can buy others. 4: the user satisfaction is our today, tomorrow's wages. The consumer is not isolated, but rather influence each other. A happy customer, can convince 10 people buy the same product, a Not satisfied with the user, can let 15 people not to buy the same product. The reason is: in order to take, must with the.