The 400 phone application acceptance Center   

400 telephone service is a main called sharing the paid services, business features and business functions similar to have wide open 800 free telephone service, 800 free telephone service upgrade version, it will be combined with the telecommunications resources and modern CTI technology to perfect the traditional, integrated into the advanced concept of customer service, to help enterprises to quickly build your own customer service center, to promote enterprise service brand image, and improve market competitiveness. Because the 400 business enterprise with unified communication image, enhance the enterprise service quality and other characteristics, has been many well-known enterprises take the lead in the use of. The unified national access numbers. Contact mode is simple, memorable, unified enterprise as the unique enterprise console Ye grain, to establish a unified enterprise image quickly, establish service brand enterprises! Never busy, voice navigation, according to the prompts to select the service process, improve work efficiency. One, the definition of business "400 service", also known as the LORD called sharing the paid services, is a unique number called the customer provides a nationwide, and the number of calls to the called customer predetermined destination (telephone number or call center) national intelligent network service. The business call fee by the master, apportion be callinged pays. 400 enterprises is the main line, called sharing the paid services, is the 800 free telephone service upgraded version than the 800 call progress, with four point advantage: 1, mobile phone can dial extension 450000000, mobile phone users, expand the nationwide application; 2, more than 800 free telephone calls to save fifty percent 3, reduce invalid call and short words, saying, the protection from harassment, improve office efficiency; 4, network quickly, according to the regional transfer, only with a number of national; Two, the business function 400 open business the following functions: 1) the automatic assignment of telephone According to the caller dialed the phone's position (such as: zip code, telephone number) of different switches the call to a different phone number or call center; According to the caller dialed telephone time (such as: Monday - Sunday, 00:00 ~ 23:59) of different will call to a different phone number or call center; Will call the percentage (minimum accurate to 1%) assigned to different telephone number or call center. 2) busy / no answer automatic call transfer With the called number is busy or no answer transfer function, when the called number is busy or no answer, can put the 4-10 numbers to words to advance on the prescribed by the business user. 3) call barring Calls the customer to allow some users in the region, to the call from other regions to prevent; call or do not allow certain area user, but allow calls from other regions. 4) special password Customers can request all calls called prior to enter the correct password to connect after. 5) fee allocation Calls can be apportioned between the calling and called user. Allocation of burden local call charges: the calling user, the called user service costs. 6) cost control The called subscriber can on the monthly total cost or total number of words per month to limit connection stop automatically after more than. 7) call analysis When the called customer needs, the company can provide call analysis report, include: call, busy, no answer call number, total length, the average call time, and analysis of the use of specialist. 8) list query: When users need to query the call list, only log on our website, enter the 400 numbers and password to check the number list. 9) enterprise Cailing According to the enterprise personalized needs, we can provide enterprises with customized for different types of words of welcome. 10) change at any time to answer the number When enterprises need to arrange different personnel on duty, can visit the background binding personnel on duty phone call. 11) speech navigation When the number of the enterprise sector, by selecting speech, will automatically receive the corresponding departments telephone. China Unicom version 400 phone, than the traditional 800 call progress: 1, 800 only fixed telephone call, 4006 phones increase the mobile phone to call the function, the expansion of 450000000 mobile phone users, expand the scope of application; 2, more than 800 calls to save 40%, 0.7~0.85 is 800 yuan / minute, 4006 is 0.40 yuan / minute, the LORD called sharing payment reduces the malicious call; 3, the network quickly, according to the regional transfer, the country with only one number, eliminates the enterprise because of change

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