Xi'an call center and online booking registered System Development Corp   

Xi'an call center and hospital appointment registration system Brief introduction of call center system Call center can be defined, it is to make full use of modern communication and computer technology, such as IVR (interactive voice response system), ACD (automatic call distribution system) and so on, can automatically and flexibly deal with different kinds of telephone incoming and outgoing business and service operation place. Simulation of call center are shown as follows: The user through the 400 or 800 or the specified phone call, first by the automated voice response navigation (IVR): "Hello, welcome to call XX... The XX operator for your service, "customer hear is a professional announcer recording, voice clear, warm, avoid the clerk mood and other factors on the customer. Customers can according to their own will to choose automatic voice broadcast and artificial seat response; for new customers can choose automatic voice broadcast, understand the business situation, service center for artificial help can be transferred to the relevant agent. For a large number of repeated information can guide the automatic broadcast system, so it can make the business agent liberated from a lot of repetitive work; which can reduce the number of artificial agents, and to provide customers with a more professional, attentive service. Compared with the hotline, the customer service center in lower operating costs, higher quality service. The customer service system can provide 24 hours all-weather services through automatic speech broadcast and automatic fax. The hospital make an appointment system refers to the hospital using fixed telephone, mobile phone, short message channel website, is convenient for patients to make an appointment to see the doctor used system. Hospital appointment system is of great significance to facilitate the masses to see doctors, improve medical service level. Hospital implementation of reservation service, is beneficial to patients for medical consultation, advance arrangements for medical treatment plan, reduce the waiting time, but also to improve hospital management level, improve the efficiency and quality of care, reduce the medical risk. Successively with the implementation of hospital appointment system establishment and the province people's Hospital, hospital of traditional Chinese medicine, maternal and child health hospital, the second people's Hospital, Shaanxi Fourth People's Hospital, Stomatological Hospital of The Fourth Military Medical University, the First Affiliated Hospital, Affiliated Hospital of Yan'an University of Xi'an Medical University.

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